Frequently Asked Questions – Chena Hot Springs Northern Lights Tour

Frequently Asked Questions – Chena Hot Springs Northern Lights Tour

1. What is included in the Chena Hot Springs Northern Lights Tour?

Our tour includes:

• Round-trip transportation from Fairbanks (pickup between 4:30–5:00 PM)

• Entry to Chena Hot Springs Resort

• Admission to the Aurora Ice Museum

• Access to the outdoor hot springs and indoor swimming pool

• Guided Northern Lights viewing w/ Portrait photography if lights are found

Optional add-ons include dinner at the resort and a famous apple martini served in an ice glass at the Ice Bar (must be 21+).

2. What should I bring on the tour?

We recommend bringing:

• Warm, layered clothing (temps can drop below -30°F)

• Swimsuit and towel (can purchase swimsuits there and towel rental is available at resort)

• Government-issued ID (for those wanting a martini at the Ice Bar)

• Snacks or water (if you’re not doing dinner at the resort)

3. What time does the tour start and end?

We pick you up between 4:30–5:00 PM, and return to Fairbanks around 2:00 AM, depending on Aurora conditions and resort departure time.

4. How likely am I to see the Northern Lights?

While the Aurora can't be guaranteed, Chena Hot Springs offers excellent viewing conditions. We check real-time forecasts to help maximize your chances. Prime season is Early September to Mid April.

5. Is the Ice Museum really made of ice?

Yes! The Aurora Ice Museum is built entirely out of ice and snow, kept frozen year-round. Inside, you’ll find ice sculptures, an ice bar, and stunning photo opportunities.

6. Can I try the apple martini at the Ice Museum?

Yes! For guests 21 and older, you can enjoy an optional apple martini served in a carved ice glass at the Aurora Ice Bar inside the museum. This is not included in the base tour price.

7. Is dinner included?

Dinner is not included, but you can purchase a meal at the Chena Hot Springs Restaurant, which features Alaskan favorites and cozy vibes. This is available as an optional add-on during booking.

8. Can children join the tour?

Yes, families are welcome! Please note:

• The outdoor hot springs are for ages 18+ but kids can enjoy hot tubs and swimming pool.

• The Ice Museum is family-friendly, but the bar inside is 21+

• Late-night hours may be tiring for younger children

9. What if we don’t see the Northern Lights?

While we can't control the weather or solar activity, the trip still offers a relaxing experience with hot springs, the Ice Museum, and beautiful natural scenery. Unfortunately, we can't offer refunds for missed Aurora displays.

10. How do I book the tour?

You can book online, by phone, or via email. We recommend booking early—especially during peak Aurora months (November to March), as spots fill fast!