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FAQ

I’ve compiled a list of the most frequently asked questions from our guests, but please feel free to reach out with anything you’re curious about. If your question isn’t here, I’ll be happy to answer it — and it just might get added to the list!

Explore the Best of Fairbanks, Alaska – Small Group City Tour

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Step into the heart of Interior Alaska with our Fairbanks City Tour, a small group experience designed to showcase the culture, history, and charm of the Golden Heart City. Your journey includes visits to Museum of the North, the world-famous Santa Claus House in North Pole, and hidden local gems like Pioneer Park. Along the way, your knowledgeable Alaskan guide shares stories of frontier life, the gold rush, and the unique character of Fairbanks today. Perfect for first-time visitors and return travelers alike, this tour offers a personalized look at Fairbanks’ top attractions with pickup from hotels, Airbnbs, and the airport.

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FAQ – Fairbanks City Tour

1. How long is the Fairbanks City Tour?
The City Tour is about 5–6 hours, depending on group pace and interests.

2. What’s included in the Fairbanks City Tour?

  • Pickup and drop-off from your lodging or the airport

  • Entry to Museum of the North and other stops

  • Visits to Santa Claus House and cultural landmarks

  • Local Alaskan guide, bottled water, and snacks

3. What should I wear?
Comfortable walking shoes and layered clothing for Alaska’s changing weather.

4. Is this tour family-friendly?
Yes—great for all ages, with child booster seats available with prior request.

5. Can it be customized?
Absolutely! We can add or skip stops to match your interests if private tour or whole group agrees.

Midnight Sun Chena Hot Springs & Ice Museum Tour

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Midnight Sun Adventure – Chena Hot Springs & Aurora Ice Museum Tour from Fairbanks

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Experience Alaska’s legendary Midnight Sun on a scenic evening journey to Chena Hot Springs Resort and the breathtaking Aurora Ice Museum. This summer tour from Fairbanks takes you through rolling hills, rivers, and wildlife-rich landscapes before arriving at the world-famous hot springs. Relax in the natural mineral waters, wander through ice sculptures inside the year-round ice museum, and optionally enjoy the resort’s signature Appletini served in a carved ice glass. With small groups, comfortable transportation, and plenty of daylight to explore, this is one of the most unforgettable summer tours in Fairbanks, Alaska.

FAQ – Midnight Sun Chena Hot Springs & Ice Museum Tour

1. How long is the tour?
About 7 hours, including the drive, Ice Museum visit, and hot springs soak.

2. What’s included?

  • Round-trip transportation

  • Scenic drive with possible wildlife sightings

  • Entry to Chena Hot Springs & Aurora Ice Museum

  • Bottled water and snacks

3. What should I bring?
Swimsuit, towel (or rent), flip-flops, warm layers, and a camera.

4. Can I try the Appletini?
Yes—optional extra, served in an ice glass (21+ only).

5. Is this tour year-round?
The Midnight Sun version runs May–September. Winter guests can join our Northern Lights version.

6. Is there a locker room to change in?
Yes — the Chena Hot Springs Resort has locker rooms for changing and storing your belongings.

7. How deep is the hot springs?
The soaking area varies in depth, with shallow sections for relaxing and deeper areas reaching around 4 feet.

8. Is there a ramp into the hot springs?
Yes — there is a ramp with a railing to make getting in and out easier, especially in winter conditions.

Chase the Aurora – Chena Hot Springs Northern Lights Tour from Fairbanks

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Witness one of nature’s greatest shows on our Chena Hot Springs Northern Lights Tour, departing nightly from Fairbanks in the winter season. This guided trip combines the thrill of aurora borealis viewing with the relaxation of soaking in natural hot springs. Travel in comfort through Alaska’s snowy wilderness, explore the dazzling Aurora Ice Museum, and settle into prime viewing spots to watch the night sky come alive with color. With expert guidance, flexible viewing times, and small group sizes, this is the ultimate way to experience the Northern Lights in Fairbanks, Alaska.

FAQ – Chena Hot Springs Northern Lights Tour

1. What’s included?

  • Pickup and drop-off from your lodging or the airport

  • Scenic winter drive to Chena Hot Springs

  • Soak in the hot springs

  • Entry to the Aurora Ice Museum

  • Aurora viewing in prime locations

  • Professional portrait photography 

  • Bottled water and snacks

2. Will I definitely see the Northern Lights?
No one can guarantee the aurora, but Fairbanks offers some of the best chances in the world, and we plan for peak conditions.

3. How long is the tour?
About 8-9 hours, with return around midnight or later.

4. What should I wear?
Warm layers, insulated coat, hat, gloves, and winter boots.

5. Can I cancel if the aurora forecast is poor?

You can cancel up to 24 hours out we do not cancel for poor northern light forecast due to having other great activities i.e. Ice museum and Hot Springs.

6. Is there a locker room to change in?
Yes — the Chena Hot Springs Resort has locker rooms for changing and storing your belongings.

7. How deep is the hot springs?
The soaking area varies in depth, with shallow sections for relaxing and deeper areas reaching around 4 feet.

8. Is there a ramp into the hot springs?
Yes — there is a ramp with a railing to make getting in and out easier, especially in winter conditions.

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